True North Quality Management Services by The Dillon Group, Inc. helps organizations increase customer satisfaction and have greater profitability while costly deficiencies are reduced.

A Quality Management System has four components: quality planning, quality control, quality assurance, and quality improvement.

We leverage our decades of experience in the construction industry where we practice Quality Management to deliver outstanding results for our clients. Regardless of the industry you are in, the principles and practices of great Quality Management remain the same! I know, you think your business is different…but so does everyone else. We know that Quality Management isn’t about what you do…

It’s about the processes you follow.

“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”

W. Edwards Deming

Our free-thinking approach looks at your quality challenges from a systems and process perspective, with your customers at the center of solutions. We follow international standards on quality management to help you make the improvements you need so you can increase your revenue and deliver a superior offering…all while you reduce costly rework and angry customers.

Everything in your business begins with quality planning where you develop the offerings and processes required to meet your customer’s needs, their Jobs-To-Be-Done. This requires your organizational leaders to be quality-minded, from the C-suite to production and delivery.

Contact us today so you can make and keep more money!

“It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.”

Joseph M. Juran

Your customers must be the central focus of your organization, the only reason your organization exists. Without your customers, you have no money…and it’s pretty hard to live in this world without money. 

Too often, organizations focus on the wrong things when they design, produce, market, and deliver their offerings. They focus on what they put into the offering and not what they should focus on…

What your customer gets out of the offering and are willing to pay for.

“Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”

Peter Drucker

We can help you improve your systems and processes so you reliably deliver what your customers really value at a price that is worth it for you.

Contact us so we can help you deliver great offerings to your customers! As members of the American Society for Quality, we adhere to a higher standard.


TRUE NORTH QMS